To steal the blurb I wrote for http://grahame.angrygoats.net/Lore.pdf#page=10:

"It's written by the former Director of Federal Sales for Apple, this blog
exposes the inner workings of Apple. He documents how he succeeded in
increasing his sales 60% one year despite Steve Jobs not believing in
salespeople or the enterprise market. To reach the top level of
management, one must subscribe to the cult of Jobs, which allows one to do
no wrong, even to the point of one cult-member VP recommending Dell's
laptops over Apple's in a conference call. In fact, a lot of the
innovation in Apple is produced in spite of the cult which tries to clamp
down on anything Jobs didn't think of first or doesn't like."

Anyway, the latest entry covers how rank and file Apple employees are
often as in the dark as its customers, if not more so, which as you might
guess is not great for serving the customer.

Anyway, it's well worth reading back a few entries to see while Jobs might
be the best thing that's happened to Apple, in some respects he's also
been the worst thing and is actively harming the company by his actions.